How does Starbucks hire the best?

The lunch hour (1-3 pm in India) is almost always the busiest in any restaurant. We Indians tend to be picky about what we eat and want to be absolutely sure about our orders. So, we spend hours “deciding” what to order! Only to change it completely or partially a minute later. I only wonder […]

Employee engagement and the leadership practice

Two of the modern-day leader’s biggest dilemmas are talent retention and employee engagement. Yes, the HR does its best to incorporate some of the best proven practices to keep both the issues in check. The challenge, however, is that these practices can only take you so far. Two specific reasons: They’re overly focused on employees […]

Your biggest asset is your talent pool

Irrespective of the size of your organization, it’s future will always depend on the talent that you bring onboard. As leaders/recruiters/hiring managers we know this but have barely paid attention to do something about it. By that, I specifically mean, building a talent pipeline that’s ready to join forces when needed. The challenge is that […]

Close the loop, always

Picture this — you’re out there in a sub-Saharan desert or some country thousands of miles away from home or just at your home in your study working hard to make ends meet, to make it matter and to make a difference in the bigger scheme of things. Everything’s fine until you think of a […]

8 workplace trends

We’ve known this for some time now — the corporate world is undergoing major transformations across the board. The most significant of these changes is in the human capital management front fronted by the following 8 workplace trends (or the 8 habits of highly progressive workplaces) identified by the good folks at Corporate-Rebels.com. 8 Workplace […]

You don’t always get to have your way

Had an interesting exchange with a potential candidate a few months back. She expressed interest in an open position and we were very much hiring. I asked her to send me some work samples. She sent me a password-protected PDF with some of her ‘best work.’ The password was set to expire in 1 day. […]

Transitions within teams

Should be seamless. But they almost never happen. Reason? Lack of a formal succession plan and overreliance on that one top performer for an extended period of time. And of course, the top performer almost always turns out to be an individual contributor who is super good with getting things done but lacks people skills. […]

Let us partner for a change, can we?

The past two weeks I’ve been busy following up with a bunch of recruitment agencies for hiring a couple of graphic and presentation design resources. Heard back from half a dozen of them this morning and it wasn’t pleasant. Apparently, these companies have a criteria that my firm doesn’t fall into and hence they cannot […]

Value isn’t a throwaway word

I interviewed a candidate recently. He was great! In fact, just the perfect fit for the role we have been looking for the past couple of months. It would’ve been ideal for us to simply hire this person. In fact, it was a no-brainer. Things took a drastic turn, however, during the final interview process. […]

When you’re too scared to ask questions

As much as I would like leaders to be more compassionate and empathetic with their subordinates, I also would prefer the latter to have the courage, humility and discipline to follow through on their responsibilities as team players. That goes beyond their KRAs and KPIs. And if that requires one to call out on an […]