How does Starbucks hire the best?

The lunch hour (1-3 pm in India) is almost always the busiest in any restaurant. We Indians tend to be picky about what we eat and want to be absolutely sure about our orders. So, we spend hours “deciding” what to order! Only to change it completely or partially a minute later. I only wonder […]

It’s not for you

Years ago I was asked to lead a dormant Toastmasters club and turn it around. Just like that. I was already in line to become my home club’s President and this came in just like that. Without warning. And I clearly remember all that pressure. Leading one club isn’t easy, leading two was next to […]

Employee engagement and the leadership practice

Two of the modern-day leader’s biggest dilemmas are talent retention and employee engagement. Yes, the HR does its best to incorporate some of the best proven practices to keep both the issues in check. The challenge, however, is that these practices can only take you so far. Two specific reasons: They’re overly focused on employees […]

Your biggest asset is your talent pool

Irrespective of the size of your organization, it’s future will always depend on the talent that you bring onboard. As leaders/recruiters/hiring managers we know this but have barely paid attention to do something about it. By that, I specifically mean, building a talent pipeline that’s ready to join forces when needed. The challenge is that […]

You don’t always get to have your way

Had an interesting exchange with a potential candidate a few months back. She expressed interest in an open position and we were very much hiring. I asked her to send me some work samples. She sent me a password-protected PDF with some of her ‘best work.’ The password was set to expire in 1 day. […]